Last update: 15 Apr, 2024

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Our team is here to answer questions, resolve issues, and listen to feedback! We also understand that it's quicker to fix issues yourself. 🕵️‍♂️ So, if you're experiencing an issue with Subjektiv, here are some resources you might find helpful.

Step 1. Log Out and Log Back In

Sometimes, glitches or temporary issues can be resolved by simply logging out of your account and then logging back in. This refreshes your user session and clears out any cached data that might be causing problems.

Step 2. Check the troubleshooting guides

The most common issues that can create confusion and provoke issues are connection issues, cookies conflict, and usage of outdated app versions. Below, you can find solutions for those issues:

Troubleshoot your connection

Clear Subjektiv cookies in the web browser

Check for updates (iOS)

Do you still need help? Get in touch

Do you still need help? No problem! Use our contact form to create a ticket.

When submitting a ticket, include the following information:

• Platform(s) or browser(s) where you’re experiencing the issue (for example, macOS, Android, or Google Chrome)
• Troubleshooting steps you’ve already tried
• Screenshots or a screen recording of the issue
• Subjektiv app version number
  • Where to find app version number?

Take a screen recording of an issue

Learn how to take a screen recording of an issue using the guide relevant to your platform:

• macOS: Record your screen in Quicktime Player
• Windows: How to record your screen on Windows 11
• iOS and iPadOS: Record the screen on your iPhone, iPad, or iPod touch
• Android: Take a screenshot or record your screen on your Android device

Get more help

If you've tried these resources and you're still experiencing issues, please get in touch with our support team by emailing us at: [email protected]