There may be instances where you try to access the Subjekitv web app and cannot connect or see a misformatted page. This article provides several possible reasons for these issues and suggests actions to resolve them.
At times, your internet connection may be unstable or experiencing temporary issues.
Check your internet connection by trying to access other websites. Contact your internet service provider for assistance if you cannot access any websites. If you can access other websites, try accessing Subjektiv again or use an alternative internet connection.
For optimization purposes, browsers store some web app content locally; this is commonly referred to as caching. Wrongly cached items may cause misformatted pages or prevent you from starting the web app.
Clear your browser's cache and cookies, then try reloading the page. Find the instructions for your browser by following the respective link below:
A browser extension or plugin may be causing a conflict with the web app.
Disable your browser extensions or plugins one by one, reloading the Subjektiv web app each time to see if the issue is resolved. If you find a problematic extension or plugin, consider removing or updating it.
Your firewall or antivirus software may be blocking access to the Subjektiv web app.
Temporarily disable your firewall or antivirus software, then try accessing the web page again. If the issue is resolved, consider adding https://subjektiv.art as an exception in your firewall or antivirus software settings.
By following the suggested steps for each reason above, you should be able to resolve the most common issues. If the issue persists even after trying all the steps, please get in touch with us via [email protected] and provide as much information as possible, including: