Last update: 23 Apr, 2024

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In this article Sometimes you can face errors or issues that are not clear enough. Here we cover known issues that you can face and give you recommendations on how to solve them.

Email & Log In

What to do if the verification email hasn't arrived?

Some processes require additional confirmation from you through email. If you didn’t receive an email from Subjektiv, please:

• Check the spam folder: Sometimes emails can be directed to the spam folder.

• Verify the email address accuracy: Ensure there were no errors made when entering the email address during registration.

• Request email resend: Press on Resend in a modal to send a new email.

  

Delivery

Why can't we calculate delivery costs automatically for some countries?

Sometimes during the checkout, you can see a warning under Shipping that tells you that Delivery costs can’t be calculated automatically. This can happen because:

1. The artwork location is out of our usual delivery provider area. This means the artwork collection should be organised manually.
2. Your shipping address is out of our usual delivery provider's area. This means artwork can’t be delivered by any default provider that we collaborate with.

We do our best to deal with special shippings and ensure the artwork you like is delivered to you. We are continuously working on extending our delivery reach to bring art to as many people as we can.

<aside> 🖐️ Can’t find an answer to your question?

Please get in touch with us via [email protected]

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