Last update: 23 Apr, 2024

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In this article Sometimes you can face errors or issues that are not clear enough. Here we cover known issues that you can face and give you recommendations on how to solve them.

Email & Log In

What to do if the verification email hasn't arrived?

Some processes require additional confirmation from you through email. If you didn’t receive an email from Subjektiv, please:

• Check the spam folder: Sometimes emails can be directed to the spam folder.

• Verify the email address accuracy: Ensure there were no errors made when entering the email address during registration.

• Request email resend: Press on Resend in a modal to send a new email.

  

Delivery

Why artwork can’t be delivered to my address?

Sometimes during the checkout process, you can see an error under Shipping that tells you that Artwork can’t be delivered to your address . This can happen because:

1. The artwork location is out of our delivery provider area. Which means artwork can’t be collected to be shipped.
2. Your shipping address is out of our delivery provider's area. This means artwork can’t be delivered by any provider that we collaborate with.

We are continuously working on extending the delivery and pick-up range to cover as many people as we can. We will let you know once your area is available to send/receive artwork, stay in touch.

<aside> 🖐️ Can’t find an answer to your question?

Please get in touch with us via [email protected]

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